Excellent, friendly and knowledgeable staff.Quality products.
Customer service better than could ever been expected , multiple purchases made and more will follow , thats a massive positive .
Disappointed. Was moving to a new house and had a special offer on table plus chairs, and record unit.Unfortunately once moved in we realised the table was too big, so cancelled on the morning of delivery (at 8.00 am, when lorry was still being loaded). We were charged 180.00 (20%) for cancelling. Also prices were i informed. Both wife and I were clear on cost, cost was added.Poor show. I won't be back.
On the one floor there is a man who is quite pushy about his products. Both my mother and I were talked over, he concentrated on my father by talking non-stop and directing him from product to product without so much as a pause, and when we told him we would have to come back with my brother as he is taller than us he said something along the lines of "no, no need to do that". Both my mother and I felt pressurised and were especially angry at being talked over. There was nothing wrong with the products themselves, they were good quality even if they don't fit with our house or requirements, and the other staff seemed welcoming enough and were there and available for us to talk to, but we will not be going back with my brother.
Heritage & Wise Ltd is a UK Furniture Store based in Gloucester, South West England. Heritage & Wise Ltd is located at Westminster House/St. Oswalds Rd, Gloucester GL1 2SG, UK.
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